Terms

These terms cover using this website and buying our digital downloads. "We" and "us" mean Quill Delights, which runs quilldelights.com from 39 Vere Road, Lanark, South Lanarkshire, ML11 9RP, United Kingdom. "You" means the person buying or using the site.

The puzzles and the pages

The books, covers, pages and text on this site belong to Quill Delights. You may look at them and share a link to this site. Please do not copy the books, or put pages from them on another site, without asking us first.

What you are buying

Each book can be bought in up to three ways, as its book page shows: a printable PDF (A4 and US Letter, to print at home), a tablet PDF (linked, for GoodNotes, Notability and similar apps), and a paperback, which is bought from Amazon. The printable and tablet PDFs are separate downloads with separate prices, and you can buy either or both. When you buy a download, you get a licence to use it for yourself and your household: you may print it or solve it as many times as you like. You may not resell it, share the file, or upload it anywhere.

Ordering and paying

• The price is the price shown at checkout. It is in the currency shown there and includes any tax that applies.
• Checkout and payment are run by Lemon Squeezy, the merchant of record. Your payment contract is with Lemon Squeezy, under the buyer terms shown at checkout, and your payment details go to them and not to us. Quill Delights supplies the book and the licence to use it.
• When your payment goes through, your download link is sent to you by email and shown on the page you see after paying.
• If we cannot supply something you have ordered, we will tell you and arrange a full refund.

Delivery

Downloads are delivered by email and on the page you see after paying, normally within minutes. Nothing is posted. If your download has not arrived within a day, check your junk folder and then contact us.

If there is a problem with a download

Our books are digital downloads: PDFs you print at home or solve on a tablet. Because you can keep a download the moment you have it, we do not give refunds once a download has been delivered, unless there is an error with the file.

We will replace the file, or refund you if you prefer, when:

• the file will not open, or is damaged or incomplete;
• pages are missing, or the puzzles or answers are not the ones the book page described;
• you were sent the wrong book; or
• you were charged more than once for the same book.

Please tell us within 14 days of buying and say what is wrong, with a screenshot if you can. We will answer quickly. A replacement is the quickest fix; if it does not solve the problem, we will refund you.

We cannot refund a download that opens and works as described, for example if you change your mind, buy the wrong book by mistake, or find the puzzles harder or easier than you hoped. The book page shows the level, the print size and what is inside, and a free puzzle pack is on this site so you can try our puzzles first.

Nothing in these terms takes away your legal rights. If you are a consumer in the UK, digital content must be as described, of satisfactory quality and fit for purpose. If it is faulty, you can ask for a repair or replacement, and if that does not work you can ask for a price reduction or a refund. Lemon Squeezy's buyer terms, which you accept at checkout, say that a download is delivered immediately and that you lose your right of withdrawal once the download has started.

To ask, email hello@quilldelights.com with your order number and what went wrong, or write to Quill Delights, 39 Vere Road, Lanark, South Lanarkshire, ML11 9RP, United Kingdom. Payments are handled by Lemon Squeezy, our payment partner and the merchant of record, under its buyer terms. For any error listed above we will ask them to refund you, or we will replace the file. A refund goes back to the payment method you used and may show under Lemon Squeezy's name. Please contact us, or Lemon Squeezy, before you raise a chargeback with your bank.

Paperbacks are bought from Amazon, and Amazon's own returns policy applies to those orders.

The puzzles are for fun

Our puzzles are for relaxation and enjoyment. They are not health advice.

Availability and prices

We describe books that are made, and say plainly when a paperback or a download is not available. We may change prices or stop selling a book at any time; a change does not affect an order you have already made.

Our responsibility

We are responsible for losses you suffer that are a foreseeable result of our breaking these terms. We are not responsible for losses that were not foreseeable, for business losses, or for problems caused by something outside our reasonable control. Nothing here limits our liability where the law does not allow it, including for death or personal injury caused by negligence, or for fraud.

Complaints and contact

Please send complaints and questions to hello@quilldelights.com. We will answer within a few days.

Changes and the law

We may update these terms. An update applies to orders made after it is published, not to earlier ones. These terms, which cover the licence and use of our books, are governed by the law of Scotland. Checkout and payment follow Lemon Squeezy's buyer terms. If you are a consumer, you also keep the protection of the laws of the country where you live.